Refund and Cancellation Policy

Effective Date: 29-02-2026
Website: www.vinsupinfotech.com
Company Name: Vinsup Infotech Private Limited

1.Introduction

This Refund and Cancellation Policy outlines the terms and conditions under which cancellations and refunds are handled by Vinsup Infotech Private Limited ("Company", "we", "our", or "us") for software services and software products offered through www.vinsupinfotech.com.

By purchasing our services or products, you agree to this policy.

2. Cancellation Policy

2.1 Custom Software Development Services

a) Before Project Commencement
Clients may request cancellation before the project officially starts. However:

1.Any advance payment made for consultation, planning, requirement analysis, or resource allocation may be non-refundable.
2.Administrative or processing charges may be deducted.

b) After Project Commencement
If cancellation is requested after the project has started:

1.Payments for completed milestones are non-refundable.
2.The Company reserves the right to charge for work completed up to the cancellation date.
3.Any refundable balance (if applicable) will be calculated after deducting costs incurred.

2.2 SaaS / Subscription-Based Software
1.Subscriptions may be cancelled at any time before the next billing cycle.
2.Cancellation will stop future renewals.
3.No refunds will be issued for partial subscription periods.
4.Access will remain active until the end of the paid billing period.

2.3 Licensed / Downloadable Software Products
1.Orders cannot be cancelled once license keys, access credentials, or download links have been issued.
2.Cancellations prior to delivery of digital access may be considered on a case-by-case basis.

3. Refund Policy

3.1 Custom Development Projects

1.Advance payments are generally non-refundable.
2.Payments made for completed milestones are non-refundable.
3.If a project is terminated by mutual agreement, refunds (if any) will be calculated after deducting:

     1.Work completed
     2.Resource utilization
     3.Third-party costs
     4.Administrative expenses

3.2 SaaS / Subscription Services

1.Subscription fees are non-refundable once the billing cycle has started.
2.No refunds for partial usage.
3.Customers are encouraged to use any available demo or trial before subscribing.

3.3 Duplicate or Incorrect Payments
If you believe you have made a duplicate or incorrect payment:

1.Notify us within 7 days of the transaction.
2.After verification, eligible refunds will be processed within 7–15 business days.

3.4 Technical Issues
If you experience technical issues with our software products:
1.
1.You must contact our support team for resolution.
2.Refunds may be considered only if the issue cannot be resolved within a reasonable timeframe.

4. Non-Refundable Items

The following are strictly non-refundable:

1.Domain registrations
2.Hosting services
3.Third-party licenses
4.Government fees
5.Payment gateway charges
6.Completed project milestones

5.Refund Processing

Approved refunds will:

1.Be processed to the original payment method
2.Take 7–15 business days (excluding bank processing time)
3.Be subject to applicable payment gateway fees

The Company is not responsible for delays caused by banks or financial institutions.

6.Chargebacks

Clients are encouraged to contact us before initiating a chargeback. Unauthorized chargebacks without prior communication may result in:

1.Suspension of services
2.Termination of contract
3.Legal action if applicable

7.Policy Modifications

Vinsup Infotech Private Limited reserves the right to modify this Refund and Cancellation Policy at any time. Updated versions will be posted on this page with a revised effective date.

8.Contact Information

For cancellation requests or refund inquiries, please contact:

Vinsup Infotech Private Limited
Website: www.vinsupinfotech.com
Email:support@vinsupinfotech.com
Phone: 7395956587
Address:Krishnan Kovil Street, Ayikudi, Tenkasi.